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It seems like there are a lot of ticketing options. Which one do you use?

One of the things we would like to do is have all assigned seating. Anybody have experience with ticketing software that has such a feature?

Thanks,
Andrew

We use RTS and it does support assigned seating but I can't speak to how it is as we use general seating. We are fans of RTS in general

I really like the simplicity of RTS cost structure. A lot of the other options seem impossibly complex.

While the learning curve on RTS might seem daunting at first, it's really only at the front-end. Once you get used to it, it's a very flexible system.

I'm also a fan. The system does just about everything BUT split credit/cash transactions... watch out for that. For everything else, it just works.

The only people I hear really complain about RTS are those who would prefer a full-buyout package or just like things made for them for free. That's ok, but you can't count on freebie makers to be there for you when there's a problem.

It looks like initially we will be going RTS for ticketing. Thanks for the input!

For those of you using RTS, did you buy the systems pre configured from RTS, or did you by the hardware from a third party and just get the software from RTS? I like the simplicity of just ordering it all direct from RTS, but the hardware seems kinda steep price wise.

Thanks,
Andrew

we just bought refurbished Dells for cheap and use them. Works well and when the PC inevitably dies we can get another one for cheap. Tiger Direct is great for cheap PCs

Like leeler we acquired our own PC's for our RTS stations and servers. Got all of our Dell's used off eBay. Also ELO touch screens and Epson thermal printers.

I'm very comfortable with PC building, so I bought some Intel Atom based units for practically nothing. Seems like the specs are more than enough for what RTS wants. Also found some refurb ELO units for a very decent price. No bases, but I plan to build the monitors into the millwork. Thanks, gents!

With RTS, can you do concessions and tickets on the same system? Or do you need a separate concession and separate ticket system? If you do both on one system, can you do you do both in the same transaction? Is there a reason NOT to do both in the same transaction?

Thanks.

Yes you can do both with the same system. We have a system in the box office for tickets only, and others at the concession counter for selling both tickets and concessions all in one transaction. Which is handy on slow nights when we don't open the box office. Can't think of a reason not to do both in the same transaction. Tickets and concession receipt are all printed separately.

we have only ever had RTS and have no reason to switch. Simple and good. And not as expensive as others. What's not to like? We have two stations 1. where we sell tiks alone and 2. concession and tik when it is not supposed to be busy. It works fine when combined. As long as it does not get busy. And then what happens is all about us and not about RTS.