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TOPIC: Employee Theft

Employee Theft 24 Apr 2003 10:26 #23879

  • usfrench
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As we are all in a primarily cash business and hire predominantly young people, employee theft is inevitable. In small theaters where sometimes employees work alone, what are some of you policies or "tricks" to limit theft?
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Re: Employee Theft 24 Apr 2003 17:44 #23880

  • Ken Layton
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Frequent inventories---create a paper trail. Have undercover "secret shoppers" keep an eye on things. Oh, and don't forget to place a few video cameras and video recorder around the place, too. Make sure you have a good alarm system.
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Re: Employee Theft 24 Apr 2003 20:43 #23881

Watch ticket refunds.
I caught two box office girls punching up tickets tearing them then refunding both halves. (this was before two color tickets and it was hard for the manager to tell the difference between top and bottom)
they would fill out fake customer slips with fake names and such.I figured it out because one of them was stupid enough to use their own address.
(this was before I was a GM and the box mgr would let the girls do thier own refunds if we were extrememly busy and no one could get there to approve one)
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Re: Employee Theft 25 Apr 2003 23:52 #23882

  • muviebuf
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Watch your daily concession per caps throughout the full seven days of an engagement. It should remain fairly constant for the week. If it varies say by 30 to 40 cents either up or down from day to day then you need to start matching who was working on the days that the fluctuations occur.
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Re: Employee Theft 01 May 2003 11:45 #23883

  • take2
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I've taken unannounced cash draw checks while suspects were working the ticket booth as well as the conccession stand. Not knowing when I'm coming around seems to keep everyone on their toes and best behavior.
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Re: Employee Theft 01 May 2003 12:58 #23884

  • Mike
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all of the above. Plus: hire an honest manager and make sure he is on it!

Michael Hurley
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Michael Hurley
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Re: Employee Theft 02 May 2003 14:32 #23885

<BLOCKQUOTE><font size="1" face="Verdana, Arial, helvetica">quote:</font><HR>Originally posted by Mike:
<B>all of the above. Plus: hire an honest manager and make sure he is on it!

</B><HR></BLOCKQUOTE>

or she

and you thought I was just a lurker
Jessica Barr-Chabot
Ready Theatre Systems
rts-solutions.com
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Re: Employee Theft 05 May 2003 11:27 #23886

  • dr
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Thanks Jessica for reminding us that this is an equal opportunity Forum!
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Re: Employee Theft 05 May 2003 11:35 #23887

  • Mike
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I confess I was thinking about my Temple Theatre's very own personal manager Tony who does read and post in the forums so in a way it was a personal accolade.

By the way: the Temple has a female projectionist. Not a rarity but not the norm either: I'll bet.

You go girl!

Hire a good manager and then trust her to do good.

I prayed to God and "she" said............

Thank ye.




Michael Hurley
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Michael Hurley
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Re: Employee Theft 05 May 2003 12:58 #23888

  • Mike
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One of the worst things you can do is create a conducive atmosphere for theft. Don't tempt people above all.

Over the last 8 years we have nailed 4 people stealing. Try adding a 20.00 to the draw / does it show up as an over? take a 20. Is there a short? Is the register reader pointed at the customers? Walk in and count heads and compare to the sales. Higher per caps sometimes mean that tiks are not being reported and there's no collusion with the concession stand. Don't trust anyone: your mother is highly suspect!
Michael Hurley
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[This message has been edited by Mike (edited May 05, 2003).]
Michael Hurley
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