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Re: my latest situation.... 18 Sep 2004 20:57 #21984

If you report damage before the first scheduled show then you usually will not have an issue but if you report it after the first screening then there is no proof you didn't do it
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Re: my latest situation.... 19 Sep 2004 12:09 #21985

  • Avalon
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We often are circuited prints a couple hours before the first show of the day. You can guess the rest…
If you spend any time in this biz you will eventually damage a print. Yes, we all try very hard not to but platters spin and gates open and sprocket teeth are sharp, and it happens. We all know the studios are indifferent so try to make it as easy on the next person as possible. If you screw up a print, talk to the people at the film depot. They appreciate knowing what they are getting (and will often tell you they have lots of copies of the print, so you can relax). Mark the film can that it is a damaged print and put a note in with the print describing the damage. That way if it gets circuited to an unsuspecting theatre, they stand a chance of not putting something on the screen that looks like an extra from Jaws. Pretending “there was nothing wrong with the print when I shipped it” just pisses of the next projectionist and fools no one.
Paul Turner
Avalon Cinema
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Re: my latest situation.... 19 Sep 2004 16:41 #21986

  • leeler
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I guess what bothers me most about this situation is that I DID call it in immediately and they STILL blamed me for the damage! Come on, I didn't even have it long enough to damage it yet. Anyways, I have cooled down since I first posted this thread but I won't forget it soon, that's for sure. Luckily I have scoped out the next several months of upcoming movies and I don't think I'll have to deal with them too much in the near future.
"What a crazy business"
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Re: my latest situation.... 19 Sep 2004 20:36 #21987

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LEE, in your situation I'd call the Branch Manager PERSONALLY, and explain to him that you discovered the damage when you inspected the film PRIOR to putting it on screen, that you notified his rep, and about all the rest that has happened... He has the clout to make this disappear with the wave of a hand, and most of these guys are damned decent types, so you have nothing to lose... Chances are, that will be the end of it!... Good Luck...
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Re: my latest situation.... 19 Sep 2004 22:59 #21988

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OutOf Frame
Perfect advice-do it,Lee
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Re: my latest situation.... 04 Nov 2004 12:10 #21989

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After reading this thread it set me to wondering how this system works at all. The reels are not inspected for damage at the depots, if the exhibitor makes mention of the damage to the company they automatically think that the complaining exhibitor is the person responsilble for the damage. So what does one do? Just pass on the damaged goods to the next drop and say nothing? Am I missing something here?
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Re: my latest situation.... 04 Nov 2004 15:41 #21990

  • John Pytlak
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If you find any damage during print inspection, report it IMMEDIATELY in writing to both the distributor and the film exchange. If possible, photograph the damage, and send the photo. Unfortunately, if you wait until you have shown the print a few times, the burden of proof shifts to your theatre, not to mention the sub-par quality you are presenting to your audience if you wait to request a replacement print. If you leave damage, and don't report it, you may be blamed later if the next theatre refuses the print.

Reels with lab errors (e.g., safelight fog, sync problems, printer lamp failure, etc.) are usually replaced without question.

John P. Pytlak, Senior Technical Specialist
Customer Technical Services
Entertainment Imaging
Research Labs, Building 69, Room 7525A
Eastman Kodak Company
Rochester, NY 14650-1922
Telephone: +1 585-477-5325 Cell: +1 585-781-4036 Fax: +1 585-722-7243
E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: http://www.kodak.com/go/motion
John P. Pytlak, Senior Technical Specialist
Customer Technical Services
Entertainment Imaging
Research Labs, Building 69, Room 7525A
Eastman Kodak Company
Rochester, NY 14650-1922
Telephone: +1 585-477-5325 Fax: +1 585-722-7243
E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: http://www.kodak.com/go/motion
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Re: my latest situation.... 04 Nov 2004 18:20 #21991

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I think dr hit it right on the head. There is no inspection that goes on so there is only one guys word that the damage was done before it got there. John, I never see lab problems by the time the print gets down to me. Somebody else has had to get replacements for that.

How do I know there isn't any inspection going on? Case in point: I played Spider-Man 2 over labor day weekend and it came with a duplicate reel. I mean what kind of inspection could have taken place when there was an extra reel?

I just wish somebody would care enough to do something about this. The biggest problems I see are from carelessness when breaking down a print. And, I have another gripe too. It looks like the guys that break down the prints before me are eating or something as they're doing it! Jeez, the prints look awful sometimes. Knock on wood, the last few have been pretty good, though.
"What a crazy business"
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Re: my latest situation.... 05 Nov 2004 07:55 #21992

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I guess leeler is right; the guys probably were eating when doing the work. It is the old COMMODITY problem: once someone deals with a large number of anything, the items are no longer regarded as having individual worth. I've worked in libraries where even valuable books were tossed about carelessly since any one was just one among thousands. The same happens in the world of greenhouses, where even a fine orchid is just one among thousands of plants and they get lost and banged about. And you should see what they do at the Goodwill salvage depots where truckloads of goods come in and are dumped upon the conrete floor (the sound of smashing glass and ripping fabric is heard everywhere) where people who never graduated high school are supposed to identify valuables and antiques and give them special treatment; nothing of the kind! They have no idea of what an antique is and glass and fragile items regularly are tossed to bins where they smash into other items and all break. No one cares -- it is just a commodity = a LOT of something. Hundreds of canisters of film are a LOT of something, so without good supervision, they will be treated as a boring commodity too. Such is our society today.
Jim R. (new E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) member: www.HistoricTheatres.org
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