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TOPIC: Great Service!

Great Service! 18 Jan 2004 13:17 #21770

  • jholliger
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I usually don't toot other peoples horns... but my 3ooowatt lamp went out and on a Saturday nite, holiday week-end. Hadden Theatre supply found a bulb for me within 10 minutes at a near-by theatre they service. The owner, Alan Strahl was a great guy and offered the blub no questions asked I'll have a new one shipped to him tuesday... There are some really great people in this business...
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Re: Great Service! 18 Jan 2004 16:00 #21771

  • BECKWITH1
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Yes that was great! I have found that even close competitors will help each other out in a pinch because then you will get help when you really need it. We have had to borrow 22 oz lids from a competitor but have passed along repair advice and a few emergency parts along the way.
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Re: Great Service! 18 Jan 2004 16:12 #21772

  • Large
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We just loaned a case of 170 oz popcorn bags to the competition.
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Re: Great Service! 19 Jan 2004 12:23 #21773

  • tratcliff
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It is not uncommon for me and the competition in town here to help each other out with corn, oil, etc. in a pinch.

Since we are a move-over house, we often get prints directly from them, so we make is easier on us both and just put the movie on 1-hr reels for us to pick up.
Just because you are competitors doesn't mean you can't be friends and scratch each other's backs.

I've dealt with Hadden for many years.
They're good people!
Lou has been around forever and was my main source of technical advice until this site and Film-Tech came along.

Tony
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