I apologize to any of you who may have thought my comment above to be critical of Exhibitors who are trying to make a living in this day and age. Yes, the movie palaces (and the more courteous audiences in them) are gone for good. Society's standards, technological advances, and building conditions will change with time and these realities cannot be avoided! There are a few chains (such as Marcus in the mid-west) who try to make more ornamental, better run venues, but they too must depend upon commercials and refreshments to pay the bills, but some seem to make it without commercials -- even if the auditorium is turned into a cafeteria. (Some of us in the Theatre Historical Soc. have coined what we call the "Sticky Carpet Index" as we tour theatres, in reference to all the spilled drinks/food not sufficiently cleaned up!)
Alysa is right that more can be done to improve the situation, but the sad reality is that the chains -- who are the only significant builders today -- don't care about the finer points, only sheer profit, and the film distributors aim their policies at them, of course. And Bob is right about so many not knowing anything about this particular, unusual business, and that makes for lousy exhibition with little or no showmanship. Ours is the 'MBA' (Masters in Business Administration) Day and Age, where tyros are taught that there are certain universal principles in business that once mastered, will guarantee ones success in ANY business. They imply that it is not really necessary to know anything about a particular business once one is ensconsed in the Executive Office. These grads come away with the idea that they now know enough to 'change the world' and let the profits roll in! As they grow up, they sometimes realize that such ignorance will ruin a business, but by then many a would-be showman has become a candy salesman, and one more industry is ruined in the pursuit of quick profits.
If the dwindling number of independents out there can manage to maintain a pleasant house, with a minimum of sticky carpets, commercials blaring from the screen, and unsupervised auditoriums (I once went to the ticket lobby and told the woman who operated the theater that the film had stopped ten minutes ago and a guy had mounted the stage and was doing break dancing to wild cheers of the crowd, and she said to me: 'What am I supposed to do?!' with a snarl at me) where the lights mostly work, I say: "More Power To You!!" It will remain for you indies-in-exhibition to show what exhibition is to the money-crazed chains of MBAs.