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TOPIC: A Pat On The Back

A Pat On The Back 30 Oct 2003 10:16 #6604

  • Larry Thomas
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As I'm sure we all know, circuiting a film from one theatre to another can be a nightmare experience, sometimes even resulting in a dark house (had one of those a couple of weeks ago!).

Just had occasion this week to be on the receiving end of a print from Wehrenberg Theatres. My contact person in their office was a lovely lady named LaVerne, who called initially to confirm the address of the theatre and playdate of the print. She then called back to leave the Fed Ex tracking numbers and estimated arrival time. She called back a third time to confirm that the print had indeed been received in good condition (it had).

I can't tell you the last time a print circuit was so efficient and pleasant. Yay! LaVerne. You were terrific!!
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Re: A Pat On The Back 31 Oct 2003 09:39 #6605

  • John Pytlak
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Good people make good businesses. A willingness to "go beyond the call of duty" is sadly missing today, driven by impersonal cost-cutting "efficiencies".

I like the FedEx ad where the knowledgeable secretary asks the new MBA to help out, and he says "I don't do shipping". She then goes on to tell him that the FedEx system is so simple, even an MBA can understand how to use it.


John P. Pytlak, Senior Technical Specialist
Customer Technical Services
Entertainment Imaging
Research Labs, Building 69, Room 7525A
Eastman Kodak Company
Rochester, NY 14650-1922
Telephone: +1 585-477-5325 Cell: +1 585-781-4036 Fax: +1 585-722-7243
E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: http://www.kodak.com/go/motion
John P. Pytlak, Senior Technical Specialist
Customer Technical Services
Entertainment Imaging
Research Labs, Building 69, Room 7525A
Eastman Kodak Company
Rochester, NY 14650-1922
Telephone: +1 585-477-5325 Fax: +1 585-722-7243
E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: http://www.kodak.com/go/motion
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