Banner
Home Forums Movie Theaters The Lobby Tipping the till
Welcome, Guest
Username: Password: Remember me
  • Page:
  • 1

TOPIC: Tipping the till

Tipping the till 06 Jul 2000 10:32 #464

  • take2
  • take2's Avatar
  • OFFLINE
  • Gold Boarder
  • Posts: 271
  • Karma: 0
We have a problem that we would like some input on. We suspect that one of our cashiers is stealing from the ticket takes at the end of their shift. How would one go about confronting this person in a diplomatic way. I belive that the person is basically a good person and this is a hard thing for me to confront. Any ideas on this subject?
The administrator has disabled public write access.

Re: Tipping the till 06 Jul 2000 14:25 #465

  • Avalon
  • Avalon's Avatar
  • OFFLINE
  • Platinum Boarder
  • Posts: 405
  • Karma: 0
Prevention: I have a video camera behind the counter to view the lobby. In the forground happens to be the till. Whenever any of the help comes up to my office, they see the monitor on right next to my computer on the desk. The VCR is very consipcous, too. (At this time, the employees i have are the best ever and the monitor just comes on with the computer -- so i don't suspect them in any form. hear that, kids . . . ?)

Where you are now: Collect as much "evidence" as you can (Deposits vs. take, what you've seen, differences in grosses on this person's day off, other reasons you suspect him/her). Then, with a 3rd party who will remain silent (not another emplyee of the same level), lay this out for him/her and ask what they would think. Never get upset, never interupt them when they speak, the 3rd party is there to confirm how you handled it. If the preson gets upset, don't answer thier questions. Example: "Do you think i am some kind of theif?", "We're not here to dicuss what I think or don't think, we're here to discuss why the till was $50 short." If they become emotional, tell them you'll have this dissucsion when they have it together and until then, they are off-duty. This is your business. NO ONE ever has the right to pay themselves more than what you agreed. The more direct you are, the less they have to twist around if they feel the need to try to take it farther.

I have never had it go farther. Every time the gross started dropping on someone's shift, i moved them around and if the lower numbers followed them, i gave them days off. I finally started using a 3rd person when a young emplyee's mom showed up pissed at me after i told the kid money was missing. the kid told her mom i accused her of stealing -- i hadn't. a 3rd person makes the "interview" a little more intimidating, but it comes under the heading of C.Y.A.
Paul Turner
Avalon Cinema
The administrator has disabled public write access.

Re: Tipping the till 07 Jul 2000 10:39 #466

  • take2
  • take2's Avatar
  • OFFLINE
  • Gold Boarder
  • Posts: 271
  • Karma: 0
Your suggestions Avalon are well taken. I had never thought of a third party. Always thinking that the responsibility fell souly on me. I have a better idea of how I'm going to go about this now. Thanks for the tips. Its the first time I have run into this type of situation.
The administrator has disabled public write access.

Re: Tipping the till 08 Jul 2000 17:02 #467

  • Mike
  • Mike's Avatar
  • OFFLINE
  • Administrator
  • Posts: 5066
  • Thank you received: 45
  • Karma: 15
I noticed that the register money window had been turned away from the customers so they couldn't see it. The concession peron knew any amount for any combination of any item tax included off the top of her head. "I'll have a M& M peanuts, a large popcorn and a can of Coke." And she'd fire back 5.69 before she got on the register. I stuck a 20.00 in the drawer and lo and behold it came up fine. I took a 20.00 out of the drawer and wow: came up fine. I sat her down and did pretty much what was suggested by Avalon.

ALWAYS be sure to get your evidence straight!
What you don't want is a thief who scuttles back into the shadows: give them rope and they'll reveal themselves.

WE use our own checkers who will come in and count heads to see that they add up with tik sales.

We have not done this but in casinos they come up to the dealers, tap them on the shoulder and the dealer steps away from the cash. My thought was to do that with the cashioers, step up and pull the cash drawers and cash out for them. Discrepencies will be revealed.

Guaranteed: cash attracts thieves.

Mike Hurley
www.bigscreenbiz.com
Michael Hurley
Impresario
The administrator has disabled public write access.

Re: Tipping the till 08 Jul 2000 19:57 #468

  • Avalon
  • Avalon's Avatar
  • OFFLINE
  • Platinum Boarder
  • Posts: 405
  • Karma: 0
Here in Oregon, we have no sale tax. So, it's pretty easy to total any retail purchase in your head. What Mike pointed out is a huge red flag, be it in a theater or even a Subway sandwich shop: If the register readout is turned away from the public (or there isn't one), something's up. so if my total disagrees with theirs, i get a recipt. it's amazing how many times they "discover" they overcharged me when i ask for the recipt.
Paul Turner
Avalon Cinema
The administrator has disabled public write access.
  • Page:
  • 1
Time to create page: 0.171 seconds
attraction attraction
attraction
attraction
attraction
attraction