What to do about line jumpers?
Our box office is still out front in the recessed vestibule before you get to the front doors. Generally we have no problem, but on occasion when we have a kid show or something geared toward teens, the line jumpers do appear. All I do is memorize the people who arrive first and are at the front of the line. Then when we go out to open the box office, anyone that is now in front of them, are sent to the rear of the line. Of course, if someone jumps in the middle of the line to be with other friends, we must rely on others to report it to us. If no one tells us or complains about it we don't do anything as we don't know about it. We find that most people who jump line always seem to jump to the front.
Concerning ropes and posts, our lobby has been devided by brass posts and velor covered ropes since day one. It has always served as an effective way to devide incoming and outgoing traffic. On the contrary, they add a great deal of class to the appearance of the lobby. We still use a uniformed doorman to take tickets as well. His ticket chopper is located at the end of the posts and ropes in the outer lobby, just before you enter the grand foyer. The foyer is also devided by posts and ropes to lead patrons toward the auditorium without having to cross through the refreshment lines on the other side. On busy nights I stand just inside the foyer doors and greet the patrons and help guide them in the proper direction. Most paople seem to appreciate this, however there are always a few that want to buck the trend and go against the grain and enter through the refreshment crowd to get to the left side of the auditorium, when in fact we have a convenient cross isle immediately inside the auditorium. I will never understand why some people insist on going the most difficult way, when we go out of our way to make it easy for them.
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